Meet the Team
I joined the family business back in July 2010 after years of mum and dad asking to come and join them! At the time of making that all important decision of moving from Warrington to Ashton to work in the business I knew absolutely nothing about the motor trade and it has been a very steep learning curve, however fortunately for me I had mum to teach me and since Feb 13 when they made me General Manager looking after the business we’ve gone from strength to strength. It's great to see it all coming together. It is hard working with my brothers but I always say ‘It’s all in a day’s work’ and we're in it together!
Customer Liaison Manager
Guide Bridge MOT & Service Centre has been my only job! I was there when we first started and have seen so many changes! I was one of the youngest mechanics to be an MOT tester when I took my training. I’m slowly working towards being the ‘salesman’ for the business to take over from mum when she retires fully. I love my job – although I sometimes think that the customers don’t love me when their car fails the MOT! Working in a family business is great, it does have its pitfalls but we're all passionate in making it be the garage that people know they are being looked after and not ripped off!
Being part of the family business is what I always wanted to do. I joined back in May 06 after a stint of being a Prison Officer in Wigan. Making the decision to move from a secure job into Guide Bridge was a big one however I have no regrets and I love my work. I take care of the all the servicing work that comes in along with covering for Adam on the MOT's when he’s out on other duties. I always say to customers ‘I’m the tall good looking one’ when they ask who I am – which causes a laugh in the workshop! Looking after our customers is my top priority, we didn't win the 'Going the Extra Mile' award for nothing...
I love being part of the Guide Bridge team. I left my old garage in 2014 and haven’t looked back since. I love the big meaty jobs and I also love those vehicles that come in and we have to spend time with our latest diagnostics equipment to identify the fault. There is nothing more satisfying than a car coming in on the back of a recovery truck and then driving out in good order! I believe that customer service is key to keeping customers and this is why I like the ethos of the family business. I was over the moon when we won the Business of the Year award – for me it was the icing on the cake (and I love my cake!!) although the girls shout when I bring it in!
I’ve been with Guide Bridge since the closure of the Co-op depot in 2010. When Guide Bridge won the contract for the Co-op funeral care vehicles I was lucky enough to be chosen as one of their mechanics or technicians as we like to be called these days to come with them! This is only my second job and along with Lee I also like the big meaty jobs! I’ve seen so many changes in the business since I’ve started however I like to keep out of the limelight and get on with my work. You have to love your job and being part of the Guide Bridge team is great – apart from when the camera comes out and I’m off!
Being at work with the Guide Bridge team is not like work. We all get along and as I’m on the front desk I’m lucky enough to meet the customers first! I joined Guide Bridge as an apprentice in 2012 and apart from having some time off to have my son I have been there ever since. I love working alongside Nicola, we work well together and our aim is ensuring that everything runs smoothly from a customer perspective. I have seen so many changes since we did ‘The Fixer’ show back in 2012 – filming the show was quite traumatic but we can all see the benefits and still laugh today about some of the things they had us doing during filming process!
As Nicola’s partner when she made the decision to leave her job in Warrington to move to Ashton to be closer to the family business I decided to join her and swapped broccoli and carrots for spark plugs and car washing!
Prior to moving to Ashton I worked in a large hotel in Warrington – so it was a big culture change for me. Being out in the open air is great – however when it’s cold and raining it’s not much fun but I love to make sure the cars are washed and vac’d before the customer arrives if they’ve had a service.
Part of my role is ringing around our many suppliers for the best price possible to keep the costs to a minimum for the customer.
Jan & Derek
AKA Mum and Dad!
We bought the business back in 2003 from Stuart Rhodes and now feel we've reached a place where we're happy to let the rest of the team take the lead in the running of the business.
The business is still going from strength to strength as the people of Tameside realise that Guide Bridge MOT are there to help them and that they are totally transparent in their pricing and offer a no jargon environment.
Our highlight from the last 12 years? Has to be winning Tameside 'Business of the Year' in 2014 or is it when the BBC arrived to film 'The Fixer'? - so many highlights I can't choose. One thing for sure - we have lots to choose from!
When Jan and Nicola asked me to join Guide Bridge, I jumped at the chance. Most of my industry experience has been gained working for Main Dealers, in both Sales and Service (I am a Certified Automotive Engineer and Associate Member of the IMI). I have been fortunate enough to work for some of Europe’s largest companies, in Business Development and Management roles, however, I have never lost my principle belief that ‘Local People should be working with Local People’ and that’s what you get from the team at Guide Bridge. Although my primary role is to support Nicola driving the business forward, you’ll sometimes find me on the ‘shop floor’ working alongside and learning from our Technicians, and carrying out the odd MOT. If asked ‘what is it you like most about working at Guide Bridge?’ I would have to say, it’s the way I’ve been accepted into the ‘Guide Bridge family’, and that’s what it is, and all our customers are welcomed in the same way.